Customer Support / Frequently Asked Questions


We encourage you to please read the following FAQ for solutions to common problems before contacting Customer Support.


How do I install Windows Mobile products?

To simplify the installation process, we offer several ways to install our games on your Windows Mobile powered device.

a) Install using the Installer:

  1. Download and unzip the installer file to your PC.
  2. Run the installer and follow the instructions. You may be prompted to install ActiveSync if you currently do not have it installed on your PC.
  3. After completion, check your Windows Mobile device for any further instructions.
* Note: you are required to have an active internet connection when running any game installer.

b) Install Over-the-Air (OTA) via the links provided in your purchase email:

You may also download the products directly to your mobile device by clicking on the download links provided in the e-mail sent to you after purchasing.

* Note: please note that you must have an internet or data plan activated to download products Over-the-Air.


Back to top


How do I generate activation codes to unlock my products?

After making a game purchase, you will be asked to enter your Windows Mobile 'Owner Name'. Your Owner Name is used to generate the activation code, so verify that you are entering the exact name as entered on your device when generating your codes. If you do not know where to find your Owner Name, see #3 below.


Back to top


How do I find my Windows Mobile Owner Name?

To generate the unlock key for your purchased games we need your Windows Mobile Owner Name.
You can find this on most devices by going to:
Start --> Settings --> Owner Information. Example: "Mike Smith".

To avoid any problems registering your products, please make sure to have your Owner Name before making a purchase.


Back to top


My activation code(s) doesn't work. What's wrong?

If your registration key is being rejected, you may have entered the wrong Owner Name when generating an activation code. Please e-mail Customer Support with the proper Owner Name using the Customer Support Form below.


Back to top


I made a purchase, but have still not received an e-mail with my activation code(s).

Please verify that emails from Winplay.com are not being blocked by your e-mail application, and also check to see if they have been sent to your spam folder. If this is not the case, please e-mail Support using the Customer Support Form below.


Back to top


How do I uninstall a game or product from my Windows Mobile device?
  1. On your device, make sure the game or product you wish to uninstall is currently not running.
  2. In ActiveSync, click Tools -> Add/Remove Programs.
  3. Uncheck the game(s) you wish to uninstall and click Remove from both locations.

Back to top


How do I cancel my Game Subscription?

If you like to cancel your monthly game subscription, please send a request through our support form below with your original purchase Order ID. If you do not have the Order ID, please send the full name and email that was used on the order.


Back to top


I still can't figure out my problem. Who can I ask for help?

You may contact Magmic Games/Winplay Customer Support by using the Customer Support Form below. After you submit your inquiry, you should receive an auto-response email acknowledging receipt of the message. The email will also indicate the expected wait times for response. While we endeavor to address all Support inquiries within 48 to 72 hours, at times we can experience heavy Support volume that can extend wait times. We thank you for your patience.

Back to top

Customer Support Form

Mandatory fields marked with  *

Name *
Country *
Email *
Subject *
Message *
Model 
Device Owner's Name 
  What's this?
Your Device Owner's name is a unique identifier for your device and is required to generate activation codes for your products.  You can find this on most devices by going to: Start --> Settings --> Owner Information. Example: "Mike Smith".  Please enter this name EXACTLY as displayed.
Provider  
Order Number 


Back to Main Page
·